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FAQ
Appointments can be booked through our website, email, or by phone. Please advise us of relevant health conditions at the time of booking and when filling out your health history form so that our providers can offer an experience tailored to your specific needs.
In addition to your confirmation email, you will receive a reminder email 2 days prior to your appointment and 24 hrs before if you request a text or call reminder.
Yes, most private insurances allow us to bill them directly, on your behalf for your treatments. Any co-payments and or deductibles will be due on the day of the appointment.
Some Insurances may not allow direct billing. In that case, you will be billed directly and Yorkdale Wellness will provide you with a detailed statement to submit to your insurance provider for reimbursement.
In cases where the payment is assigned to the member, we can collect the payment and submit your claims on your behalf so that you can receive reimbursement.
Most of the insurance companies do not require a doctor’s referral to access our services as all of them are considered to be primary care health professionals.
However, some insurances may require a doctor’s referral for the services to be covered. Please check with your extended health carrier to find out if you are required to have one to receive benefits.
We recommend booking one to two weeks in advance to secure your best choice of appointment dates and times. In case of urgent needs, we do add you to our waitlist and try our best to accommodate your request on a priority basis.
Please arrive 15 mins before your scheduled appointment. This will allow us to ensure that all your forms are complete so that your therapist can begin your assessment at the scheduled time.
Your insurance card and your doctor’s note if required by your insurance. Please bring any reports (X-rays, Ultrasounds, MRI) that you may have received from your family physician.
Please note: referral is only valid for a year or from the date you get it. So, you will need to get one annually, every benefit or policy year.
No, Insurance companies will not reveal the details of your coverage to us without your consent.
We recommend checking with your insurance provider regarding your detailed insurance coverage by calling their customer service department or you can log in to your online account.
No, the Yorkdale wellness clinic is not funded by OHIP.
However, OHIP only covers Physiotherapy services for people aged under 19 and over 65. We can provide you with a list of OHIP-funded clinics in the GTA.
We offer discounts for Physiotherapy and Chiropractic services for patients who do not have extended health benefits.
We also offer packages for Physiotherapy services that are valid for one year from the date of purchase. Any unused sessions that are no longer required will be refunded. Please talk to our front desk for more details.
We currently do not offer discounts for Massage therapy services.
